frequently asked questions

Shipping

Where is my shipment coming from? 

All orders are shipped from Melbourne, Australia.

Do you ship internationally? 

Yes, we ship almost everywhere! All international orders are shipped with Australia Post.
Unfortunately, we are unable to ship to Italy, Germany, Laos or Macau due to restrictions on lithium batteries in these countries.

Do you ship to PO Boxes? 

We are unable to ship to PO Boxes or Parcel Lockers.

How much does shipping cost? 

Shipping within Australia is free on all orders! 
Express shipping is available for $14

International Shipping is charged at the below flat rates:

New Zealand & Oceania - $20
USA & Canada - $25
UK & Rest of World - $28

The above international rates are for up to 4 units only. Due to restrictions on lithium batteries, the maximum order quantity for international orders is 4 units per shipment.

For example if you purchase 5 units, the shipping cost to New Zealand would be $40 and your order would be sent in two separate parcels. If you wish to purchase a large volume please contact us and we can explore other international carriers that accept lithium batteries.

All shipping rates are in Australia Dollars.

How long will my order take to arrive?

Most orders are shipped using Sendle and will arrive within 7 working days. Orders going to remote areas are sent with Australia Post and may take an additional 1-2 days.

Express orders will arrive within approximately 2 working days.

If you require your order by a certain date please notify us in the comment box at checkout, or alternatively by emailing hello@shopflint.co and we will do our best to accomodate. 
 

Flint

How is Flint different from a traditional lighter? 

Flint is powered by a lithium-ion battery whereas a traditional lighter usually uses butane as its energy source. Flint is rechargeable so you can use it over and over again unlike most butane lighters which are ready for disposal once the fuel source is depleted.  

How does Flint create the arc? 

Using the battery as an energy source, when ignited a high-voltage electrical current passes between two nodes to create an arc. 

What can I light with Flint? 

Flint can be used in place of your existing lighter to light a candle wick, gas stove or BBQ etc. Place the material you are lighting across the arc to transfer the heat. Just be mindful of where you store your Flint, it should be kept away from high temperatures. 

How many ignitions can Flint deliver? 

Flint can ignite at least 100 times on a single charge.  

When should I charge Flint? 

Only charge Flint when the battery is completely dead. Once connected to power the indicator light at the base of the device will become visible. This light will automatically turn off once Flint is fully charged. A full charge will take approximately 2 hours, be sure to disconnect Flint from charging once the charge is complete as overcharging will affect battery life. 

Do I need to clean Flint? 

Residue can build up on the tip of the lighter which can affect performance. If this happens, gently clean the prongs and tip with a dry cloth. Ensure there is no residue at all times to get the best out of your Flint.

 Do you have some feedback or couldn't find the answer you were looking for?
Feel free to email us at hello@shopflint.co